Cloud mobile phone service problem inventory and solutions

Dear users💐😊
Recently, we have received feedback from users around the world on the use of cloud mobile services, and have sorted out the problems that have occurred during this period. Here, we will summarize the main difficulties encountered by users and provide corresponding solution suggestions and improvement measures. 😔🌎.

Issue focus🛠️User Self-Service Guide🙋‍♂️
💻 Frequent connection failures😣: In Singapore, Thailand, the United States and other places, many users reported that they encountered problems repeatedly when trying to connect to cloud phones, which manifested as being unable to enter the main interface or failing to connect to the server, seriously affecting normal use. 😢💗
Solution👉:
Try changing to a stable network environment, such as switching to a wired network or choosing a wireless network area with stronger signal; restart the router, clear cache and reset network settings.
📱Device and function abnormalities😖: Some users in Singapore reported involuntary changes in cloud phone models, such as the sudden change of S10 model to K10 model. At the same time, difficulties in logging in to Google accounts and frequent game crashes were also reported problems.
Solution👉:
Update the cloud mobile client to the latest version; uninstall and reinstall the cloud mobile application; contact customer service to confirm whether there are temporary system maintenance or known issues.
⌨️Input and copy functions are limited😫: In game application scenarios, users in many places found that the mobile phone keyboard did not pop up automatically when they needed to enter their account and password, causing input obstacles. Users in Thailand also face the dilemma of being unable to copy and paste text to cloud phones.
Solution👉:
While waiting for the official update, you can try to use the simulated key tool to achieve input; for the copy function, check whether the clipboard permission in the cloud phone is disabled.

🔃Performance bottleneck and network instability😤: American users mentioned that cloud mobile phones have significant high latency, and Thai users experienced the problem of low frame rates during the game. Singaporean users generally experience network lag during a specific time period (7 pm to 6 am the next morning), which seriously affects the cloud mobile service experience.
Solution👉:
While waiting for the official update, you can try to use the simulated key tool to achieve input; for the copy function, check whether the clipboard permission in the cloud phone is disabled.
💾Storage and application installation issues💾: Singaporean users reported that the storage space displayed on the cloud phone is different from what was promised when purchasing, resulting in the inability to install new applications; what's more, it crashed directly when opening some games.
Solution👉:
While waiting for the official update, you can try to use the simulated key tool to achieve input; for the copy function, check whether the clipboard permission in the cloud phone is disabled.

🛠️Official solution💼:
Connection failure problem👉:
The official technical team is strengthening the maintenance and monitoring of the server side to reduce the occurrence of connection failures, and actively coordinate and optimize network connection strategies. At the same time, we encourage users to check whether their network environment is smooth.
Equipment and function abnormalities👉:
A special team has been organized to troubleshoot and fix problems such as cloud phone model mutations, difficulties in logging in with Google accounts, and game crashes, which are expected to be resolved in the next version update.
Input and copy functions are limited👉:
The development department has arranged in the research and development schedule to improve the automatic pop-up function of the mobile phone keyboard and optimize the operation process of copying text to cloud mobile phones.
Performance bottlenecks and network instability👉:
Strengthen cooperation with data centers to expand network bandwidth during peak periods, especially during network congestion periods in Singapore at night. Network resources will be increased in a targeted manner to improve service stability.
Storage and application installation issues👉:
We will verify and correct the problem of cloud phone storage space display error to ensure that user rights are not harmed; at the same time, we will conduct a comprehensive review of the app store and application compatibility to ensure that users can successfully install and use applications.

🌈 We sincerely appreciate every user’s feedback and please continue to supervise our service improvement work💖. We will do our best to solve existing problems in the shortest possible time and continue to improve cloud mobile service quality and user satisfaction. If you have any other questions or needs, please feel free to contact our customer service team. 💖
🎈Above the cloud, there is endless excitement! 🎉

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